At Lola Baia, we want you to love your swimwear as much as we do. If for any reason you are not entirely happy with your purchase, we have a 14-day return policy. Your return must arrive back with us within 14 days of your order being delivered. Please allow time for postage, as returns arriving after this will declined.

To be eligible for a return, your item must meet the following criteria:

• The item must be in its original, unused, unworn, and unwashed condition.
• It must have all original tags, labels and hygiene liners intact and attached.
• For hygiene reasons, please try swimwear on over underwear with the hygiene liner in place, and take care to avoid make-up, fake tan, suncream or perfume marks.
• You must have proof of purchase. 
• The item was not purchased as part of a final sale. 
  
  

How to start a return
Start your return through our returns portal here 
You'll need your order number and email address. Once submitted, if approved we'll email you our return address and instructions.

 

Return postage
Return postage is the customer's responsibility. We recommend using a trackable and insured shipping method to ensure the safe return of the item(s). Lola Baia is not responsible for any lost or damaged items during return shipping.

 

Refund Timeline
We aim to process all returns within 5 business days of receiving your items back to your original payment method, but please allow 5-10 business days for your bank provider to post the amount to your account.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@lolabaia.com

Exchanges
If you wish to exchange your items due to change of mind or incorrect size, please email us at hello@lolabaia.com prior to sending your items back. We do not offer free return labels however we do send out exchanges free of charge once your returned item is received.

Faulty or incorrect items
If your item is faulty, or we've sent you the wrong item, please email us at hello@lolabaia.com within 14 days with a photo and we will sort a replacement for you. 

International returns
International customers are responsible for return postage and any customs duties, taxes or fees. Please mark your parcel clearly with “RETURNED GOODS”. This prevents import duty or customs fees on your return.

Questions?
Email our Customer Support team at hello@lolabaia.com